The nPower Saga: Part 1
When The Zozo and I were buying Little Cottage we discovered that its gas and electricity were being provided by nPower. Having previously decided that they were a bunch of thieving bastards I phoned Scottish Power the day we completed and asked them to take over our energy supply. They were more than happy to do this and the wheels were put in motion. A month later and everything was sorted from Scottish Powers side. nPower sent us a flurry of letters wanting to know why we were moving, trying to convince us they were cheaper and then, finally, that they no longer provided us power and the final bills would be along shortly. The final gas bill turned up some months later and was duly paid. A letter saying they were ‘having difficulty’ preparing our final electricity bill also popped up. How hard can it be? You’ve got a final reading from the last person to own the house, a final reading from us, you know how much you charge, surely you can work it out!
In the interim I’m getting calls every couple of months asking why I left nPower and did you know they could save us money. Each time I would inform them that they ripped off The Zozo and that basically they’d lost us as a customer. They’d then offer apologies and that would be that.
The last time this happened (last month) I was going to ask for our details to be removed from the marketing database and that they never call me again. I didn’t get a chance as the bloke hung up on me once I said “you’ve lost us as customers”. I didn’t swear, wasn’t shouting, just stating fact.
Yesterday an nPower letter arrived at the house. They’d finally (over 10 months late) produced a final electric bill… based on estimated readings… that was going to charge us more for electric in a month than I pay for gas and electric combined… and the period they’re charging me for is when the house was empty.
Let me run that by you again: nPower want me to pay more to run a fridge for a month (not kidding, most of the fuse box was actually turned off, the house was unoccupied, heating and hot water off, just the fridge running, not even the cooker clock was on) than Scottish Power want to charge me for gas an electric with 2 people living in the house (with the same fridge) after having adjusted our bill to cater for it being the coldest winter in God knows how long!
I know what’s happened, nPower have lost the final meter readings and are making them up from their “what we think a customer should be using so we can boost our revenue” tables. Well I’m not paying it. I shall be phoning them to complain and get the bill reduced today. I shall then be writing a letter of complaint demanding that they send me a written apology and that they, I’m writing, promise to never call or write to me again to pedal their overpriced electricity.