The 17:45 to Sheringham usually departs from platform 4. On occasion it goes from platform 5 and, rarely, it goes from 6. Yesterday initially claimed to be a normal day. The departure screen said 4, the usual suspects were stood at 4, so I went and stood in my usual spot.
At this juncture it helps to understand that I have the type of headphone you screw into your ears. It means I can play my music at half the volume and hear it well as it blocks out the outside world. It also means I can’t hear a thing except my music so I’m oblivious to announcements. This in itself is not a huge problem, I just keep an eye on others.
Yesterday I noted people suddenly looking confused, a little bit of wondering about and some checking of the departure screens. Sensing trouble I pulled one earphone out and went to go investigate the departure boards myself. They said 4. A man walking up the platform said 6a. He looked like a rail employee (or more likely subcontractor) so I figured he may know. I headed to platform 6.
As I wondered round a ruddy great big intercity parked at platform 4. This confirmed that we wouldn’t be leaving from there and the presence of a train on platform 6 made me think I’d been told correctly. The indicator board still said 4, but what did it know?
I, and many others piled on the train with much “Is this the Sheringham train?”. This was met with answers ranging from the positive “yes”, the worried “I hope so” and the contradictory “No, this is the Yarmouth train”. Oh.
Given more than one person believed it was the Yarmouth train we adopted the commuter trait of standing in the door. This allows us to see the boards (Sheringham platform 4, Yarmouth platform 6) and listen to announcements, which took that moment to proclaim that the 17:45 Sheringham service was now leaving from platform 6.
Yarmouth people off, Sheringham people on, Yarmouth people now looking very confused.
Finally the train driver piped up, this wasn’t the Sheringham train, it was the Yarmouth train, the Sheringham train would leave from platform 6a. He also helpfully pointed out that despite the fact that we were next to platform 5a this was platform 6b and we should get on the train that would pull up in front of this one.
Right, Sheringham people off, Yarmouth people on, Sheringham people up the the further extremities of platform 6. Given we were beyond the roofed area of the platform there were no more indicator screens to look at, but we were regularly told over the tannoy that the 17:45 train for Sheringham would leave from platform 6. Not 6a, 6. No mention of the Yarmouth train.
In the end it fell to the train drivers who, when both trains were in, clearly stated which train the one you were on was and directed wayward and lost people to the other train. If it weren’t for them I suspect there would be a lot of angry people heading back into Norwich to start their journey again, this time on the correct train.