It would seem that these days there are three types of company: those that have embraced the Internet to a greater or lesser extent; those who haven’t; and those who claim to have embraced it but haven’t really. It’s the last lot that annoy me. I’m currently sat on a couple of emails to two different companies, both of whom list an email address in their contact details, and neither email has got a reply. Makes you wonder how many unanswered emails are sitting in their inboxes. What makes it worse is that one of the companies also list two phone numbers. Both these go to voicemail which, given the nature and size of the company (I’m guessing 1 person) is going to mean us playing answer phone tennis until such point as we’re both free to take a call at the same time. Email would be so much easier. The other company is my solicitors and it’s a discussion I’d rather have in writing so there can be no confusion. I’ll have to do it snail mail now which will take far longer.
OK, so if these companies hadn’t listed email addresses I would have to go the old skool route anyway, but at least I wouldn’t be sat there thinking there’s an easier way to do this and I wouldn’t have wasted time waiting for replies that obviously aren’t coming.